Frequently Asked Questions
Everything you need to know about finding your perfect stride.
How do I ensure I choose the correct shoe size?
We recommend referring to our comprehensive size guide located on each product page. Since fit can vary by style, we provide measurements in centimeters and inches to help you find the most comfortable fit for your feet.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Simply initiate a return through our online portal, and once we receive and inspect the items, we will process your refund or exchange.
Do you offer international shipping?
Yes, Heavenly Feet ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
Are your shoes made from sustainable materials?
We are committed to ethical fashion. Many of our collections feature eco-friendly materials, including recycled textiles and vegan leather alternatives, without compromising on comfort or durability.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our carrier's tracking portal so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay for a more flexible shopping experience.